Why People Email So Badly and How to Do It Better

September 08, 2010

E-mail's been around for quite a while, and a few years ago, writers and friends David Shipley and Will Schwalbe recognized the need for an e-mail guide. They wrote it. Their guide was first published in 2007. Illinois Public Media's Celeste Quinn spoke to Schwalbe about the latest edition of the book.

Story source: WILL

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