Use the form below to contact us for general information and inquiries. We'll make sure your message gets to the right person. If you prefer, you can write us by postal letter or call our main phone number listed below.
Most of our local programs also invite you to post comments on our web pages for individual programs, news stories, and other features. We'd love to hear from you, and we depend on our community to make public media truly public.
Campbell Hall for Public Telecommunication
300 N. Goodwin
Urbana, IL 61801
WILL News: 217-333-7151
If you have a question about your membership, thank-you gift, Patterns magazine, or anything else related to your Membership, call toll-free:
Closed Captioning Quality Certification:
All programming produced by Illinois Public Media (IPM) which is first broadcast on or after March 16, 2015 satisfies the closed captioning quality standards established by the Federal Communications Commission (FCC). Programming produced by IPM complies with the FCC’s requirements by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(l); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d).
For closed captioning concerns please contact our captioning hotline:
We will make every effort to respond to your inquiry within 24 hours or 1 business day.
Written closed captioning complaints should be directed to the following:
Mr. David Thiel
WILL-TV Program Director
Illinois Public Media
300 N. Goodwin Avenue
Urbana, IL 61801
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately. If you prefer to send a written complaint, we will respond within 30 days.